Politique de confidentialité

Arca is a practice management product published by Sera Solutions SARLs, Luxembourg. For questions about this policy, contact us at arca@sera-solutions.lu.

We collect only what we need to respond to your interest in Arca:

• Contact details you send us (for example name and email) when requesting a demo, a pilot, or support
• Basic technical data such as IP address, browser type, and pages visited, collected through standard server logs

We do not sell personal data and we do not use advertising cookies on this site.

We use this information to:

• Respond to demo, pilot, and support requests
• Improve the reliability and security of the website
• Meet legal obligations that apply to us in Luxembourg and the EU

Our legal bases are your consent (when you contact us) and our legitimate interest in operating and securing the Arca website.

Demo, pilot, and support correspondence is kept for as long as needed to handle your request and for a reasonable follow-up period, unless a longer retention is required by law. Server logs are kept only as long as necessary for security and operations.

We do not share your personal data with third parties except where needed to host or operate this website, or where required by law. Any processors we use are bound to protect your data under applicable agreements.

Under the GDPR, you may request access, rectification, erasure, restriction, portability, or object to processing of your personal data. To exercise these rights, email arca@sera-solutions.lu. You may also lodge a complaint with the Luxembourg data protection authority (CNPD) at www.cnpd.lu.

We may update this policy from time to time. The “Last updated” date at the top of this page will always reflect the latest version.